You can return your order or part of it.
Please bear in mind that you have 14 days from the time of the delivery. Once the 14 days are up, it will no longer be possible to process your return.
To request a return, access your account with your email and password. In the top right corner, click on your name, and from the dropdown menu, select "My Purchases."
Once you are on the order details page, below each product, you will find the option: "Return this product" >> "Return."
Select the number of units to return and click the "Request" button. Choose the reason for the return and add a comment. Review the total number of items selected for return and the refund amount.
Confirm the return.
As soon as possible, we will begin the return process, and you will receive the refund in a few days via the same payment method used for the purchase.
It is essential to return the products in their original packaging and in a box to prevent damage.
Is the return free?
No, voluntary returns have a cost. If you want to review the return fees, please click here.
I applied a discount voucher to my purchase. How will the refund be processed?
In the case of canceling an order paid entirely or partially with a gift voucher, the refund will be the amount you finally paid after applying the discount.
Can I choose the return method?
We regret to inform you that it is not possible. If your order was delivered to your address, the collection will be made at the same delivery address. If you chose the picking point option, you will have to return your package by delivering it to a collection point.
I don't have a user account. How can I return the order?
If you made the purchase as a guest, you can request a return by clicking here. We will then send you an email with the instructions you need to follow to formalize the process.
For the conditions of international returns, consult this article.