We want your experience to be perfect, but if you are not satisfied with your purchase, you can easily request a return by following these guidelines.
⏳ Key Deadlines & Conditions
Deadline: You have 14 calendar days from the receipt of your order to process the return. After this period, the system will not allow the request.
Product Condition: For the refund to be valid, the item must be in perfect condition, with its original seal intact and without having been tampered with.
Packaging: Use the original PromoFarma box or a similar one to ensure the contents arrive protected.
📧 What happens next?
Email Instructions: You will receive an email with the next steps to formalize the shipment.
Refund: Once we receive the package and verify its condition, we will process the refund within a maximum of 14 calendar days.
Payment Method: The money will be returned via the same method used for the purchase. If a gift voucher was used, the net amount paid after the discount will be refunded.
⚠️ Return Costs
It is important to distinguish the reason for the return to understand the costs:
| Return Type | Responsibility | Management Fees |
|---|---|---|
| Defective product or error | PromoFarma | Free |
| Voluntary return | Customer | See fee table below |
Note: Voluntary returns (right of withdrawal) are the responsibility of the customer and may incur shipping or handling fees. Please check the rate table below before proceeding. For returns from other countries, we will confirm the refund amount in the confirmation email.
* Excluding products that cannot be returned for health or hygiene reasons (such as stockings, wristbands, and underwear, among others), as indicated in the description on our website.