We are really sorry that you would like to cancel your order.
You can cancel your order or part of it, provided that it has not been prepared by the pharmacy or collected by the delivery service.
Please note that some orders cannot be cancelled after confirmation.
Here are the steps to follow to cancel your order:
1. Access your PromoFarma account and click on the My Purchases tab.
2. Once in this section, click on the Return this product button found under each item.
3. A drop-down list with different options will open. Select the reason and click on Return.
That's it!
Within 24-48 hours, we will process the refund of the amount paid, and you will receive it within a few days via the same payment method you used when you made your purchase.
Remember that if you cancel an order purchased wholly or partially with a gift voucher, the refund will be for the amount you paid with the discount applied.
In this short video, we explain how to do it!